Refund Policy
Last Updated: 21 / Jan/2025
Thank you for subscribing to LiveChat2.
This Refund Policy outlines the terms and conditions regarding refunds for our paid Premium Subscription services.
1. Subscription Model
LiveChat2 operates on a recurring subscription model. Your subscription will automatically renew at the end of each billing period unless you cancel it before the renewal date.
2. Cancellation
You may cancel your auto-renewal at any time through your account settings. Canceling auto-renewal will stop future charges but will not generate a refund for the current active billing period. You will retain access to your Premium features until the end of the billing cycle you have already paid for.
3. Refund Requests
Due to the digital and immediately accessible nature of our service, we generally do not provide refunds for subscription fees once they have been charged. This includes:
- If you change your mind about the service.
- If you did not use your account during the subscription period.
- If you found a partner and no longer need the service.
4. Exceptional Circumstances
We will review refund requests made within 14 days of the initial transaction charge only under exceptional circumstances, such as:
- Technical Issues: Unresolved technical problems with our service that prevented you from accessing the features you paid for, and that our support team could not resolve.
- Duplicate Charge: You were charged twice for the same subscription period.
All refund requests must be submitted by contacting our Customer Support team at [support email address]. Please provide your username and the transaction ID from your app store or payment receipt.
5. Chargebacks
Filing a chargeback with your bank or payment provider without first contacting us to discuss the issue will result in the immediate and permanent termination of your account. We will dispute unjustified chargebacks.
6. Changes to Subscription Plans
We reserve the right to change our subscription fees and plans at any time. Any changes will be communicated to you and will only apply to subsequent billing cycles.
7. Contact Us
For any questions about this refund policy, please contact us at:
Email: [support@yourbrandname.com]
Mail: Live Chat 2, 4900 California Avenue West Park Community, Tower B, 2nd floor, Bakersfield, CA 93309, United States.
This policy is designed to be fair and compliant with California consumer law.
